Trust and Respect. The two things needed for a successful business (and personal) relationship.
More often than not, these terms become the exception, not the rule. Many shippers that use third party logistics providers (3PLs) believe that micromanagement and persistent price pressure will prove the best result. In reality, the opposite is true. The more invested in a relationship you are with your 3PL or shipper, as a partner, not a boss, the most successful that relationship will be.
What can you do, as a shipper to promote mutual trust and respect in your relationship with your Third Party Logistics Company
Communication is key
We love to talk about how your business is doing. It is important to dedicate time to speak with your 3PL, whether it be a weekly call or monthly face-to-face – communication is the heart of our relationship.
Define contract terms
Clearly state the requirements and expectations to be held in your contract. By stating the activities you want done, operational performance expectations, and payment terms – your relationship will automatically be much smoother. If these terms aren’t clear, you and your third party logistics company can be on different pages and no one is happy then.
This relationship is a long-term partnership. Be sure that the relationship feels right, and of course the numbers look right.
Setting attainable goals
Set realistic expectations from the start, that way you’re able to work together to achieve your goal or solve your problem.
Share your strategies
We’re here to help you! Let us know your long-term business strategies. By sharing this information, we can help you grow and flourish in your market. This shared intelligence inspires more insightful thinking and better performance on both ends of the relationship.